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Frequently Asked Questions

Customer Service

If I have questions, who can I contact?

Customer service is available and eager to help. During business hours, the team is available via phone (855-744-2836) and live chat to assist with the application process.

Our business hours are Monday–Friday, 9am–6pm ET.

If you need assistance after business hours, we have a help center that features answers to our most commonly asked questions, or you can send an email to

How can Haven Life help me with the application process?

We've built our site from the ground up with ease and transparency in mind. We have multiple resources available to assist you in selecting and purchasing the right term life insurance policy:

  • Our Term Life Insurance 101 serves as a comprehensive guide to understanding term life insurance, what your individual needs may be, and what to expect when applying.
  • The Haven Life blog offers information on some of your biggest life insurance questions — such as why life insurance applications have so many questions or if term life insurance is worth it.
  • Our life insurance calculator will help you determine your policy needs, and will provide you with up-to-date pricing quotes.
  • If you need help during your application process, our customer service team is available to answer any questions you may have. You'll have the option to request or schedule a call at our convenience.

Ready to select a policy? Start by understanding your coverage needs.


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