I’ve always loved that saying, “Not all heroes wear capes.” It’s usually accompanied by pictures of pizza deliverymen, the people who work at Chick-fil-A, or various other ways of saying we love people that make life better (or in the case of my examples, more delicious).
Going into an interview with Jeff Butcher, Senior Claims Examiner at MassMutual, I didn’t realize I’d be so touched by the role of a claims examiner. To be honest, when I really thought about it, I thought it must be a pretty depressing job. A claims examiner is the person who handles the payout of a life insurance policy. They deal with death and loss every day.
You’ll soon see Jeff doesn’t view his role that way.
The reason I spoke with Jeff is because MassMutual issues the Haven Term policy and, thus, is responsible for paying death benefits. (That’s a good thing for our customers because when you buy life insurance, you want to know the policy is from a company that has a long history of financial strength and timely payment of claims.
We get a lot of questions from our customers and applicants about how the claims process works. Luckily, we have access to claim examiners like Jeff.