Three real-life customers share what it's like taking a medical exam during COVID-19
You can complete the medical exam portion of your life insurance application without sacrificing safety or convenience.
Applying for term life insurance? Taking a medical exam is often a critical step on your journey toward securing affordable life insurance coverage. After all, it’s often required for medically underwritten policies and can usually save you money on premiums.
But as you might expect, getting an in-person examination during the global COVID-19 pandemic is a little… different. First of all, demand for life insurance and other estate planning products is high — apparently, something like a global pandemic gets people thinking about their own mortality and the state of their finances. Second of all, people have been putting off their exams, either for safety reasons (they’re avoiding in-person interactions) or for … other reasons. (They don’t want to wear a mask or are busy with their kids at home.)
To better understand what the experience is like, and to demonstrate Haven Life’s commitment to keeping you both safe and covered during the ongoing pandemic, we spoke with three real-life customers who bought life insurance during COVID-19. Each of them told us that their exam experience was convenient and safe, as much so as it might’ve been during normal times. Their examiners took all the necessary steps to minimize the risks of transmitting the coronavirus. This includes wearing a mask and gloves, and meeting them at the place of their choosing, such as their home, where they could manage the conditions for safety.
Here are some takeaways from those important conversations. And note: If you are a Haven Life customer that needs to schedule your exam, simply sign into your account center, and do so there. (If you’re in New York State, you will instead need to schedule through an ExamOne email you received or our Customer Sucess team can help.)
In this article:
Scheduling is a breeze
Anyone who has tried to purchase, say, an inflatable pool or a bike (not to mention toilet paper or hand sanitizer) knows that, right now, supply and demand are severely out of wack, and wait times can be extensive for even the most basic of goods and services. But if you’re wondering whether this applies to scheduling your medical exam, fear not: Just as before, it’s easy to schedule an exam for the time and place of your choosing.
As J.C. from Utah, who had her examination at a medical facility in April, told us, “I wish my regular doctor was as convenient.”
“I wish my regular doctor was as convenient.”—J.C. from Utah, Haven Life customer
Safety is paramount
As part of our civic duty to flatten the curve, we’re all taking precautions to minimize our risk of transmitting the disease: Wearing masks, limiting our travel, working from home whenever possible. Suffice it to say those tasked with protecting our safety are doing everything they can, too, whether they’re front-line healthcare workers or medical examiners. (We partner with the third-party exam administration experts at ExamOne.) Your examiner will wear a mask and gloves, and will not report to work in the first place if they are experiencing symptoms.
The same J.C. mentioned above had her appointment in April, at which point the entire country was essentially in lockdown. She was pleased to find her examiner wearing a mask and following all protocols. Her experience is a reminder of why you do the exam in the first place. “I had learned a lot from my exam that I had not gotten before from my regular doctors,” she says. “So that to me was worth every minute of it. That tied into stuff that I needed to take care of.” Specifically, she discussed a kidney issue and the fact that she was pre-diabetic. After taking the exam, she changed her diet and has since lost five pounds. (Sorry, folks, we can’t guarantee similar results for everybody.)
Convenience remains a priority
Let’s say you’re a working parent. You’re probably spending every waking hour in your home trying to juggle conference calls with keeping your children fed/ safe/ entertained. It’s not easy, and maybe it feels like the last thing you need is to introduce another element to the chaos.
But here’s the thing. When you’re ready to get term life insurance — and help financially protect your loved ones for the next 10 to 30 years — a certain sense of urgency kicks in. Waiting until the pandemic has passed – and at the moment, there’s no end in sight – is not a viable option. But while your day-to-day situation might be a stressful one, it’s nothing a medical examiner hasn’t seen before.
Case in point? Maria G. from the District of Columbia, whose three young children weren’t about to let a little thing like a medical exam keep them from spending time with her. “The nurse was very patient,” says Maria, who had her appointment in late March. “I had all three of my kids home, and my three-year-old kept finding us, and wanted to sit in my lap during the blood pressure test.”
Despite what could’ve been a stressful situation, Maria found the examiner helped her keep her cool. “I don’t do well with medical appointments as a rule,” she says. “I get stressed out and nervous. Having that calm sensibility is imperative for anyone doing that. The [examiner] that came out and handled the appointment was really great, and followed up afterward to make sure I knew how to get my results.”
“The nurse was very patient. I had all three of my kids home, and my three-year-old kept finding us, and wanted to sit in my lap during the blood pressure test.”—Maria G. from the District of Columbia, Haven Life customer
In uncertain times, life insurance can bring peace of mind
Think of where we are now, and then think of where we were in February or even early March. The word coronavirus was new and novel, but not entirely unheard of. There were concerns the summer Olympics might be postponed, and fears that the virus could spread to the United States. Major tech conferences were canceled, while some large gatherings were not. For the average person, it seemed likely that the coronavirus might come to the U.S. and that life would get strange for a moment. But it also seemed like maybe, if we played our cards right, things might return to normal by summer.
That obviously didn’t happen. And it’s a reminder that none of us knows what might be on the horizon. And that financially protecting your loved ones from the unexpected just makes sense. For Jonathan W. from Los Angeles, there was a sense that getting the exam in February was the right choice. There was risk then — the first U.S. cases were in January – but he suspected the risk would only increase. “We were mindful of what was going on with coronavirus, so it was good to have some extra peace of mind,” Jonathan says.
The same applies today. As painful as the virus has already been, and as hopeful as we all are that a vaccine will come soon, the reality is that no one really knows what’s next. That’s one of the reasons you get term life insurance in the first place. And just like the best time to get it is when you’re young and healthy — your rates will be lower, and you’ll have the peace of mind that coverage brings right away — it’s also smart to get it essentially as soon as you are able.
At Haven Life, our simple goal is to make life insurance easy. One of the ways we’re doing that is continuing to provide simple, convenient in-person medical exams. After all, so many things in the world are on pause right now because of the coronavirus pandemic. Your family’s security, and your peace of mind, shouldn’t be among them.
About Louis Wilson
Louis Wilson is a freelance writer whose work has appeared in a wide array of publications, both online and in print. He often writes about travel, sports, popular culture, men’s fashion and grooming, and more. He lives in Austin, Texas, where he has developed an unbridled passion for breakfast tacos, with his wife and two children.Read more by Louis Wilson
Our editorial policy
Haven Life is a customer-centric life insurance agency that’s backed and wholly owned by Massachusetts Mutual Life Insurance Company (MassMutual). We believe navigating decisions about life insurance, your personal finances and overall wellness can be refreshingly simple.
Our editorial policy
Haven Life is a customer centric life insurance agency that’s backed and wholly owned by Massachusetts Mutual Life Insurance Company (MassMutual). We believe navigating decisions about life insurance, your personal finances and overall wellness can be refreshingly simple.
Our content is created for educational purposes only. Haven Life does not endorse the companies, products, services or strategies discussed here, but we hope they can make your life a little less hard if they are a fit for your situation.
Haven Life is not authorized to give tax, legal or investment advice. This material is not intended to provide, and should not be relied on for tax, legal, or investment advice. Individuals are encouraged to seed advice from their own tax or legal counsel.
Haven Term is a Term Life Insurance Policy (DTC and ICC17DTC in certain states, including NC) issued by Massachusetts Mutual Life Insurance Company (MassMutual), Springfield, MA 01111-0001 and offered exclusively through Haven Life Insurance Agency, LLC. In NY, Haven Term is DTC-NY 1017. In CA, Haven Term is DTC-CA 042017. Haven Term Simplified is a Simplified Issue Term Life Insurance Policy (ICC19PCM-SI 0819 in certain states, including NC) issued by the C.M. Life Insurance Company, Enfield, CT 06082. Policy and rider form numbers and features may vary by state and may not be available in all states. Our Agency license number in California is OK71922 and in Arkansas 100139527.
MassMutual is rated by A.M. Best Company as A++ (Superior; Top category of 15). The rating is as of Aril 1, 2020 and is subject to change. MassMutual has received different ratings from other rating agencies.
Haven Life Plus (Plus) is the marketing name for the Plus rider, which is included as part of the Haven Term policy and offers access to additional services and benefits at no cost or at a discount. The rider is not available in every state and is subject to change at any time. Neither Haven Life nor MassMutual are responsible for the provision of the benefits and services made accessible under the Plus Rider, which are provided by third party vendors (partners). For more information about Haven Life Plus, please visit: https://havenlife.com/plus.html
What our customers are saying
Apr 8, 2021
The rates are wonderful
The rates are wonderful. The whole process took a lot longer than I expected. There is no lab close by so I had to wait over a month to get an appointment for the medical exam.
–TMBread more at
Feb 28, 2021
Fantastic Option For Life Insurance
The overall process of getting term life insurance with Haven Life was really simple. Everything was upfront and you didn’t have to jump to any hoops to get insured. Also, Haven Life did a great job explaining all of the things that are included in the policy. It wasn’t overly complex which was great. If you have a family and want to protect your loved ones, I will recommend that you strongly give Haven Life a chance. If you’re single without children and a significant other, I still suggest you give Haven Life a chance. The rates of Haven Life are affordable, which makes Haven Life such a great option if you’re searching for life insurance. Haven Life was simple to get and it’s affordable!
–Brandonread more at
Feb 25, 2021
She was wonderful and answered all my…
She was wonderful and answered all my questions
–Ayhannaread more at
Feb 24, 2021
For us older folks
This is for us older folks. I decided to finally get some term life insurance or should I say with a twist of the arm from my wife. I am 64 years old. Just to clarify, I am in very good health, lean and very active. Only had a lumbar fusion surgery. Anyway, I compared two companies based on my research that included this company and my current insurance company that will remain nameless other than they attract former military. So, I read other reviews about this company requiring a health examination,etc, etc. same holds true with that other company. Of course a company will perform their due diligence and base their decision on your overall health especially at my age compared to a thirty year old! I can not fault them. I already had a medical exam with that other company as I waited for their obtaining my medical records from my local VA Medical Center. I informed Haven Life of this and they were able to obtain a copy of the medical exam (no need to have performed twice) and received my VA records. This process takes time and it is not the fault of the company. I estimate the process took approximately 5 to 6 weeks. Unlike the first company, I strongly feel Haven Life (special recognition to Catherine) provided service excellence by keeping me informed along the way and listening to my concerns. Haven Life offered me a much better rate than the for mentioned. I expected to pay a much higher rate at my age but it is what it is. Bottom line here for us older folks (I believe you must obtain this insurance under age 65) is if you are prepared to pay higher premiums compared to a younger person, obtain a fair competitive priced premium, experience excellent customer service, and willing to be a little patient during the process, then you came to the right place.
–Andrewread more at
Feb 17, 2021
So far so good I just started my policy…
So far so good I just started my policy a couple days ago. The process thus far as been great!
–Chrisread more at